Frequently Asked Questions
What is a preorder?
A preorder is a secure reservation for a collectible trading card product that will be released at a specific date. You will receive a confirmation email with the expected dispatch window once the product is officially available.
When will my preorder ship?
Orders are dispatched after the official release date or once stock has been received from our suppliers. You will be notified via email with the exact dispatch window and tracking information.
Can I cancel a preorder?
Preorders are non-refundable once confirmed. However, if the product is delayed or unavailable, we will contact you to discuss a potential exchange or alternative option.
Are the products physical items?
Yes, all products are physical trading card packs or booster boxes. We ensure every item is shipped in its original sealed packaging to maintain its value and authenticity.
Are the products sealed?
Absolutely. We only sell products that are sealed in their original factory packaging to guarantee that you receive a brand-new, unopened product.
Do you provide tracking?
Yes, we provide full tracking information for every order. You will receive a tracking number via email once your order is dispatched.
How can I contact support?
You can reach our UK-based customer support team via the contact form on our website or by email at support@collectorunited.co.uk.