# Privacy Policy
Last updated: 14 May 2026
This Privacy Policy explains how CollectorUnited collects, uses, stores and protects your personal information when you visit our website, place an order, contact us or use our services.
CollectorUnited is a trading name of ADENIUM HEALTH LTD, a company registered in England and Wales.
Company number: 15451380
Registered office: 71 Great Queen Street, London, England, WC2B 5AY
VAT number: GB 481366183
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785
For the purposes of UK data protection law, ADENIUM HEALTH LTD is the data controller of the personal information collected through this website.
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## 1. Information We Collect
We may collect and process the following types of personal information:
- your name;
- billing address;
- delivery address;
- email address;
- phone number;
- order details;
- payment status;
- customer support messages;
- preorder information linked to your order;
- account login details, if you create an account;
- website usage information, such as pages visited and device/browser information;
- marketing preferences, if you choose to subscribe to emails or updates.
We do not intentionally collect special category personal data, such as health information, religious beliefs or political opinions.
We do not store full payment card details on our own systems. Payments are processed securely by Wix Payments or other payment providers available at checkout.
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## 2. How We Collect Your Information
We collect personal information when you:
- place an order on our website;
- create a customer account;
- contact us by email, phone, contact form or live chat;
- subscribe to marketing emails or updates;
- browse our website;
- interact with checkout, cart or product pages;
- request support for an order, preorder, return or refund.
Some information is provided directly by you. Other information may be collected automatically through cookies or similar technologies when you use our website.
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## 3. Why We Use Your Information
We use your personal information to:
- process and manage your orders;
- take payment and prevent fraud;
- arrange delivery and shipping;
- manage preorder updates and dispatch information;
- send order confirmations and customer service messages;
- respond to your questions or complaints;
- process cancellations, returns and refunds;
- comply with legal, tax and accounting obligations;
- improve our website and customer experience;
- send marketing emails, if you have agreed to receive them;
- protect our business, website and customers from fraud, abuse or misuse.
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## 4. Lawful Bases for Processing
Under UK data protection law, we must have a lawful basis to use your personal information.
We may rely on the following lawful bases:
### Contract
We use your information to process your order, take payment, dispatch products, provide preorder updates and manage returns or refunds.
### Legal obligation
We may need to keep certain records for tax, accounting, consumer law or legal compliance purposes.
### Legitimate interests
We may use your information to protect our business, prevent fraud, improve our services, respond to customer enquiries and manage business records.
### Consent
We rely on your consent when you choose to receive marketing emails or where consent is required for certain cookies or tracking technologies.
You can withdraw consent at any time where consent is the lawful basis.
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## 5. Preorder Communications
Because many of our products are preorder items, we may use your contact details to send important order-related updates.
These may include:
- order confirmation;
- expected release date information;
- dispatch window updates;
- supplier or distributor delay updates;
- tracking information;
- cancellation, return or refund information.
These messages are service communications related to your order and are not marketing emails.
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## 6. Marketing Emails
We will only send marketing emails where we are legally allowed to do so.
If you subscribe to our marketing emails, we may send updates about new products, preorder releases, store news or offers.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at:
giorgiacarlesso45@libero.it
We will not sell your personal information to third parties for marketing purposes.
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## 7. Cookies and Similar Technologies
Our website may use cookies and similar technologies to operate properly, improve performance, remember preferences, analyse website traffic and support marketing where permitted.
Some cookies are essential for the website to work, such as cart, checkout and security cookies.
Non-essential cookies, such as analytics or marketing cookies, should only be used where required consent has been obtained through the website cookie banner or settings.
For more information, please read our Cookie Policy.
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## 8. Who We Share Your Information With
We may share your personal information with trusted third parties where necessary to run our business and provide our services.
These may include:
- Wix, as our website and e-commerce platform provider;
- Wix Payments or other payment processors;
- banks and payment service providers;
- delivery and courier companies;
- email and customer communication providers;
- IT, hosting and website service providers;
- accountants, bookkeepers or tax advisers;
- legal or professional advisers;
- fraud prevention, security or compliance service providers;
- HMRC, regulators, law enforcement or public authorities where required by law.
We only share the information necessary for the relevant purpose.
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## 9. International Transfers
Some of our service providers, including website, payment, hosting or email providers, may process personal information outside the United Kingdom.
Where this happens, we expect appropriate safeguards to be in place, such as adequacy regulations, standard contractual clauses or other lawful transfer mechanisms required by UK data protection law.
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## 10. How Long We Keep Your Information
We keep personal information only for as long as necessary for the purposes described in this Privacy Policy.
In general:
- order and transaction records may be kept for up to 6 years for tax, accounting and legal purposes;
- customer support messages may be kept for as long as necessary to resolve the issue and maintain business records;
- marketing preferences are kept until you unsubscribe or withdraw consent;
- website analytics data may be kept for the period set by the relevant analytics provider;
- fraud prevention or dispute records may be kept where necessary to protect our legal and business interests.
We may keep information for longer if required by law or if it is needed for legal claims, disputes, chargebacks or regulatory enquiries.
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## 11. How We Protect Your Information
We take reasonable steps to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.
These steps may include:
- using secure website and checkout systems;
- limiting access to personal information;
- using trusted payment processors;
- keeping business records secure;
- monitoring for fraud or suspicious activity.
No online system is completely secure, but we take appropriate measures to protect your information.
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## 12. Your Data Protection Rights
Under UK data protection law, you have rights over your personal information.
These may include:
- the right to be informed about how your data is used;
- the right to access your personal information;
- the right to correct inaccurate or incomplete information;
- the right to request deletion of your information in certain circumstances;
- the right to restrict processing in certain circumstances;
- the right to object to certain processing;
- the right to data portability in certain circumstances;
- the right to withdraw consent where processing is based on consent;
- the right to complain to the Information Commissioner’s Office.
The ICO confirms that privacy notices should include people’s information rights, including the right to withdraw consent where consent is the lawful basis, and the right to complain if they have concerns about data use.
To exercise your rights, please contact us at:
giorgiacarlesso45@libero.it
We may need to verify your identity before responding to your request.
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## 13. Complaints
If you have any concerns about how we use your personal information, please contact us first so we can try to resolve the issue.
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785
You also have the right to complain to the UK Information Commissioner’s Office.
Information Commissioner’s Office
Website: ico.org.uk
Telephone: 0303 123 1113
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## 14. Children’s Privacy
Our website and products are not intended for children under the age of 13.
We do not knowingly collect personal information from children under 13.
If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete it where required.
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## 15. Third-Party Links
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites. Please read their privacy policies before providing personal information to them.
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## 16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any updates will be posted on this page with a new “Last updated” date.
The version available on our website at the time you use our services will apply to your use of the website.
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## 17. Contact Us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
CollectorUnited
Trading name of ADENIUM HEALTH LTD
Company number: 15451380
Registered office: 71 Great Queen Street, London, England, WC2B 5AY
VAT number: GB 481366183
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785