# Shipping Policy
Last updated: 14 May 2026
This Shipping Policy explains how shipping and delivery work for orders placed through CollectorUnited.
CollectorUnited is a trading name of ADENIUM HEALTH LTD, a company registered in England and Wales.
Company number: 15451380
Registered office: 71 Great Queen Street, London, England, WC2B 5AY
VAT number: GB 481366183
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785
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## 1. Shipping Cost
We offer free standard shipping on all orders.
There are no standard shipping charges added at checkout.
If any special delivery service, redelivery service or alternative shipping option is offered in the future, any additional cost will be clearly shown before checkout.
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## 2. Where We Ship
We currently ship to customers in the United Kingdom.
If international shipping becomes available in the future, shipping options, delivery estimates and any applicable costs will be shown at checkout.
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## 3. Preorder Shipping
Many products sold on CollectorUnited are preorder items.
Preorder products are not immediately available for dispatch at the time of purchase.
Preorder items will be dispatched only after the official release date or once stock has been received from our suppliers.
Any delivery estimate shown at checkout applies after dispatch, not from the date the preorder is placed.
For example, if the checkout shows “2–5 working days after dispatch”, this means the delivery estimate starts only once the item has been dispatched, not from the preorder date.
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## 4. Estimated Delivery Time
For available products, we aim to dispatch orders as soon as reasonably possible.
For preorder products, we aim to dispatch orders as soon as reasonably possible after the product has been released and stock has been received from suppliers.
Estimated delivery time after dispatch:
2–5 working days after dispatch.
Delivery times are estimates only and are not guaranteed.
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## 5. Order Tracking
Where tracking is available, tracking information will be sent to the email address provided at checkout once the order has been dispatched.
Please make sure your email address is correct when placing your order.
If you have not received tracking information after your order has been dispatched, you can contact us at:
giorgiacarlesso45@libero.it
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## 6. Orders Containing Preorder and In-Stock Items
If your order contains both preorder items and in-stock items, the order may be shipped together once all items are available, unless otherwise stated or agreed with you.
This helps avoid splitting one order into multiple shipments.
If you want available items to be shipped separately from preorder items, please contact us before placing your order or as soon as possible after ordering.
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## 7. Delays
Shipping or dispatch may be delayed for reasons outside our direct control.
This may include:
- manufacturer delays;
- supplier delays;
- distributor delays;
- stock allocation changes;
- official release date changes;
- courier delays;
- customs or import delays;
- incorrect or incomplete delivery details;
- events outside our reasonable control.
If we become aware of a significant delay affecting your order, we will aim to contact you as soon as reasonably possible.
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## 8. Incorrect or Incomplete Delivery Address
Customers are responsible for providing a correct and complete delivery address at checkout.
Please check your delivery address carefully before placing an order.
If an order is delayed, returned or lost because the delivery address provided was incorrect or incomplete, we may need to contact you to arrange redelivery.
Additional redelivery costs may apply if a parcel is returned to us due to incorrect delivery details or failure to collect the parcel.
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## 9. Lost or Missing Parcels
If your order has been dispatched but has not arrived within the expected delivery window, please contact us at:
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785
Please include your order number, name and delivery address.
We will review the issue and, where applicable, contact the courier or delivery provider to investigate.
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## 10. Damaged Parcels
If your parcel arrives damaged, please contact us as soon as possible.
Please include:
- your order number;
- clear photos of the outer packaging;
- clear photos of the item;
- a description of the issue.
Please do not dispose of the packaging until we have reviewed the issue, as it may be needed for courier investigation or claim purposes.
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## 11. Customer Responsibility
Before placing an order, please make sure you have read:
- the product description;
- the preorder notice, if the item is a preorder;
- the estimated release date or dispatch window;
- this Shipping Policy;
- our Returns & Refunds Policy;
- our Terms & Conditions.
By placing an order for a preorder item, you understand that the item is not available for immediate dispatch and will be shipped after the official release date or once stock has been received from suppliers.
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## 12. Contact Us
If you have any questions about shipping, delivery, tracking or preorder dispatch, please contact us:
CollectorUnited
Trading name of ADENIUM HEALTH LTD
Company number: 15451380
Registered office: 71 Great Queen Street, London, England, WC2B 5AY
VAT number: GB 481366183
Email: giorgiacarlesso45@libero.it
Phone: +44 7449 706785